FAQ


Who is Gravid?
Gravid's mission is to help people achieve stress-relief, deep sleep and relaxation with the use of premium therapeutic weighted blankets. Gravid has now helped over 7000 people sleep better.

What makes Gravid different than competitors?
Product Quality:
After working with a number of different manufacturing partners, we have chosen one that meets our thorough quality standards. Starting with the highest quality materials and a detail-focused production process, every part of the Gravid has been designed for comfort, practicality and longevity. Our blankets are weighted with non-toxic micro glass beads (compared to bulkier plastic pellets that many competitors offer).

Level of Service:
We understand the importance of a high level of service for our valued customers. Through our contact form, we respond to 90% of inquiries within 24 hours, and 100% within 72 hours.

How do I know which weight to get?
Please refer to the chart below:

When can I expect my blanket?
You will receive one e-mail upon placing your order, and a second email when your order has shipped, along with your tracking number. We ship most orders out within 24 hours, and shipping takes approx. 4-8 business days. 

Do you have a store I can visit?
Unfortunately, not at this point.
We operate solely online to reduce overhead and this is what allows us to offer competitive pricing while maintaining the highest quality standards. 

How do I clean or care for my Gravid?
Please refer to our Product Care Page.
 
What's your return policy?
We offer a 14-day money back guarantee. Please visit our Refund Policy page for more details.
 
How do I know Gravid is a legitimate company? 
Gravid is built on the Shopify platform, and Shopify is a publicly-traded organization with stringent compliance standards for all stores that use its services. 

We also encourage you to take a look at our Facebook Reviews/Ratings. Facebook does not allow page administrators to remove or alter any ratings left by customers, and as of June 2018, we boast a 4.6 star rating by our happy customers.  

For customers who are still weary about purchasing a weighted blanket from Gravid, we recommend using PayPal to process your payment, as they offer buyer protection to give you full peace of mind. 
 
I still have questions, how can I contact you?
Please use our contact form.